Customer Service Management

This page provides an overview of customer service management in the voice platform, including creating customer service accounts, managing permissions, and updating customer service status.

Agent Groups

This page provides detailed instructions on creating agent groups and explains their key features...

Softphone Manual

1.Create an Agent Group

2.Create Task

3.Task Progress Monitoring

Extension Account Management

Extension Call Statistics

Extension Group Management (Data Permission Isolation)

Extension Group Call Statistics

Creating an Outbound Call Task

Upload Call List

Upload Audio File

Generate Audio Files Online

Task Management

SMS Template Management

Call Roster Management

Recording File Management

Text-to-Speech (TTS) Voice Generation

Agent Groups

Callback Configuration

Security Settings

Call Records

Call Statistics

Voice File Management

IVR Settings

Customer Service Management

Agent Groups

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