Voice Manual
SoftPhone Manual
Predictive Call Operation Manual
1.Create an Agent Group
💡 Tip: This step is optional. If you only need to specify a single extension for outbound calls,...
2.Create Task
Feature Access 1.To access the management page, log in to the admin console, select Voice from th...
3.Task Progress Monitoring
Feature Access 1.Log in to the admin console, select Voice from the left-hand navigation menu, th...
Extension Management
This section covers the core configurations for extensions on the Voice Service Platform, includi...
Extension Account Management
This document provides a detailed guide on managing extension account status, maintaining passwor...
Extension Call Statistics
This document provides a detailed guide on the statistical dimensions, query conditions, and repo...
Extension Group Management (Data Permission Isolation)
This document outlines the management logic and configuration workflow for "Extension Groups." Th...
Extension Group Call Statistics
This document provides a detailed introduction to the "Extension Group Call Statistics" feature. ...
Automatic Outbound Call
This section introduces the core configurations for creating, scheduling, and executing automatic...
Creating an Outbound Call Task
Accessing the Feature Log in to the Call Center Backend → Go to Voice > Automatic Outbound Call >...
Upload Call List
1.Log in to the Voice Backend → Go to Voice > Automatic Outbound Call > Call List. 2.Click Add. 3...
Upload Audio File
1.Log in to the Voice Backend → Go to Voice > Voice Resources > Audio Files. 2.Click Add. Fill in...
Generate Audio Files Online
1.Log in to the Voice Backend → Go to Voice > Voice Resources > Generate Voice. 2.On the Generate...
Automatic Outbound Calls
This section introduces the core configurations for creating, scheduling, and executing automatic...
Task Management
Overview Task Management is used to create, configure, and schedule automatic outbound call tasks...
SMS Template Management
Overview The SMS Template Management module is used to create, manage, and maintain SMS templates...
Call Roster Management
Overview The Call Roster Management module is used to centrally manage customer phone number data...
Voice Assets
This chapter describes how to create, configure, and manage the voice assets used for automatic o...
Customer Service Management
This page provides an overview of customer service management in the voice platform, including cr...
Callback and Security Settings
This chapter introduces the basic configuration options related to system integration and data se...
Report Center
This page introduces the core reporting and analytics features available in the Report Center, in...
IVR Management
This page introduces how to configure IVR menus and voice prompts for inbound call scenarios in t...