Extension Group Management (Data Permission Isolation)

This document outlines the management logic and configuration workflow for "Extension Groups." This feature is designed to achieve logical data isolation within an enterprise through grouping. It ensures that administrators from different departments, regions, or organizational levels can only view and manage extension data within their authorized scope.

⚠️ Important Note: Concept Distinction

Data Scope Group: Used for data permission control. It determines which extension data an administrator can see in reports, recordings, and monitoring (i.e., who can be seen).

Skill Group: Used for call routing. It determines which agents receive incoming customer >calls (i.e., who receives the call).

Relationship Between the Two: They are completely independent. A single extension can belong to a "Sales Data Scope Group" (visible only to the Sales Director) while simultaneously belonging to a "Pre-sales Consulting Skill Group" (to receive consultation calls).