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软电话操作手册

推荐的手机软电话操作手册

Android System安卓系统

1. APP Download and Installation下载与安装
Search

在 forGoogle "Play 上搜索 “Zoiper IAX SIP VOIP Softphone"Softphone” on进行下载，或使用以下载链接直接下载： Google Play to download, or use the direct download **：**link:https://play.google.com/store/apps/details?id=com.zoiper.android.app&hl=zh.zh

2.软电话配置
2.Softphone Configuration
Open the

打开 Zoiper app应用并授予必要的权限

and grant necessary permissions.

输入分机号和密码，然后点击“创建账户”（参见下图）：

l  Enter the extension number and password, then click Create an account (see images below)：

![]**![]

l  Configure the domain name and click Next (see images below).

![]*

配置域名，然后点击下一步（参见下图）。

![]

lSkip

Provider

跳过提供商设置（参见下图）。

Settings

(see

在“选择配置”下，等待协议选项加载完毕，选择合适的协议，然后点击完成。 image

below).

配置完成。返回主屏幕即可拨打电话。

![]

注意：印度尼西亚号码以“8”开头，无需添加“0”或“62”等前缀（参见下图）。

lUnder

Choose configurations, wait for protocol options to load, select the appropriate protocol, and click Finish.

![]
l  Configuration complete. Return to the home screen to initiate calls.* Note: Indonesian numbers start with "8" without prefixes like "0" or "62" (see images below).*
![]
![]
![]

三、 iOS System系统

1. APP Download and Installation*下载与安装
Use a non-Chinese

请使用非中文地区的 App Store account账号搜索 to“Zoiper” search for "Zoiper" and download the app (see image below).

并下载该应用（参见下图）。

2. Softphone Configuration软电话配置
Open

打开 Zoiper, grant permissions, and navigate:** SettingsZoiper，授予权限，然后依次进入：设置 > Accounts账户 > "“+"” > Manual configuration手动配置 > SIP account.

账户。

l  Fill in the following details and click Register:

填写以下信息，然后点击“注册”：

名称 内容
###### 名称###### 内容
###### Account name ###### 填写我们提供的分机号*/softphone account*
###### Domain ###### 填写我们提供的域名
###### User name ###### 填写我们提供的分机号*/softphone account*
###### Password ###### 填写我们提供的分机密码*/softphone account password*
l  具体操作截图如下

  • Microsip

    MicroSIP -PC*

PC 版

1、Install softphone--安装软电话——MicroSIP

Install安装软电话 Softphone ---—— MicroSIP Operation Process操作流程

l Open the

打开我们提供的 MicroSIP installation安装包进行安装。

package

provided

请选择您自己的安装语言； by

us to install
l* *Choose your own installation language;
lAfter installation, open the

安装完成后，打开 MicroSIP software软件界面； interface;

*

2、softphone login软电话登录

Note: The softphone login is mainly used for the softphone and operation that the system outside call user can go to after answering. The operator can click the "answer" or "reject" button of the softphone to choose whether to answer the call. So each operator needs to log in to the softphone account. By default, an operator corresponds to a softphone account. If you need more softphone accounts, you can contact us.

注意：软电话登录主要用于外呼系统用户在接听来电后进行软电话操作。坐席人员可通过点击软电话上的“接听”或“拒绝”按钮，选择是否接听来电。因此，每位坐席人员均需登录一个软电话账户。默认情况下，一名坐席对应一个软电话账户。如需更多软电话账户，请与我们联系。

Soft phone configuration operations are as follows:
软电话配置操作步骤如下：
1. Click the interface of1。点击 MicroSIP and click 界面，点击下方三角形按钮中的“添加账户”（Add Account under the lower triangle button to pop up the configuration interface as shown below;Account），弹出如下所示的配置界面；
2. Need to fill in the configuration items:需要填写以下配置项：
l* *Account Name：Softphone account we provide;账户名称：我们提供的软电话账户；
l* *SIP Server：The server服务器：我们提供的服务器 IP or domain name we provide；地址或域名；
l* *Username：Softphone account we provide;
l* *Domain：The server IP or domain name we provide；
l* *Login：Softphone account we provide;
l* *Password：The softphone account password we provide needs to correspond to the softphone account.
3.State description (as shown below):
l* *Online：The login is successful and you can answer the call normally;
l* *Forbidden：Softphone account password input error;

* InfinitySip -PC*

1、Install InfinitySIP

Install Softphone --- InfinitySIP Operation Process
l* *Open the InfinitySIP installation package provided by us to install
lChoose your own installation language;
l* *After installation, open the InfinitySIP software interface;

2、softphone login

***Note: The softphone login is mainly used for the softphone and operation that the system outside call user can go to after answering. The operator can click the "answer" or "reject" button of the softphone to choose whether to answer the call. So each operator needs to log in to the softphone account. By default, an operator corresponds to a softphone account. If you need more softphone accounts, you can contact us.

Soft phone configuration operations are as follows:*

1. After InfinitySip is installed by default, a pop-up window that requires login will pop up;
  1. Need to fill in the configuration items:***
lAccount Name：Softphone account we provide;
l* *Username：Softphone account we provide;
l* *Domain：The server domain name we provide；
l* *Password：The softphone account password we provide needs to correspond to the softphone account.
3.State description (as shown below):***
l* *Online：The login is successful and you can answer the call normally;
l* *Forbidden：Softphone account password input error;

(FAQ about Softphone)

Summary of the problem of softphone not working normally:
1、The softphone prompt:* Forbidden, usually the extension number password is entered incorrectly.*
*    Solution: Check the input of the extension password. If you are sure that the password is correct and still prompt Forbidden, contact us Infinity for assistance.*
2、 The softphone prompts: ***when the gateway is wrong or Bad Gateway, the main reason is the failure of the local outlet network connection.
*    Solution: ***Check the local network environment of the login extension, you can try to restart the router.

***3、The softphone prompts: ***When the application has expired or Application expired, the server may be requested to be temporarily unavailable.
*     Solution: Contact us Infinity for assistance.
4、 Softphone prompt: When the request timed out or Request timed out, it may be caused by the local network, the softphone domain name may be incorrectly configured, or the corresponding server problem may be caused.
Solution:
a.First check whether the softphone domain name configuration is wrong, if it is correct, please refer to the b and c methods;
b.To check whether the local network is normal, you can try to use the domain name configured by the softphone under the command Ping to check the current network status;
c.Contact us Infinity for assistance.
5、When the softphone prompts:* Account or credential is disabled, it is mostly because the account has not been configured.*
  Solution: Reconfigure the account, click the "lower triangle" in the upper right corner to "Add Account" to configure the account information.*
***6、Softphone prompt: ***Undefined external error. Generally, the softphone software is abnormal.
    Solution: Reinstall the softphone software.
7、 When the softphone cannot be hung up, it may be that the softphone software itself is stuck.
     Solution: Open the task manager on the computer, kill the softphone process, and restart the login.
8、 The softphone point call does not respond, it may be that the softphone software is abnormal.
    Solution: After uninstalling, download other versions of MicroSIP software and reinstall.*
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