Predictive outbound - Callback data description

Callback data description

illustrate：

After the pre-test outbound task starts, the system will call the corresponding number according to the parameters passed in when creating the task. When the target number is connected, the system will assign the user to the task group according to the busy status of the agents in the task group to which the task belongs Among the free agent extensions in , the corresponding extension will ring (at this time, the extension ringing status callback data will be sent to the extension status callback address configured in the background), and when the customer service personnel answer (the extension status callback address configured in the background will be sent to After sending extension answering status callback data) and then hanging up (at this time, the extension hangup status callback data will be sent to the extension status callback address configured in the background), the system will send bill callback data to the bill push callback address configured in the background.

The callback method is to submit a form-data form to the callback address, the field name is detail, and the value is a json string

Example of extension status callback data

{
    "buuid":"9c6f2092-6aad-11eb-a1b9-5107cdf1d50a",
    "callee":"89683227899",
    "caller":"20280005",
    "companycode":"2028",
    "direction":"callout",
    "disnumber":"2120280001",
    "extnumber":"20280005",
    "isbleg":"true",
    "method":"2",
    "starttime":"1612857945",
    "status":"ring",
    "type":"call",
    "uuid":"9c568ac8-6aad-11eb-a1b3-5107cdf1d50a"
}

field description

field	type	illustrate
buuid	string	Unique id on side B
callee	string	Called number (user number)
caller	string	Call Number (extension)
companycode	string	company code
direction	string	Call direction callin incoming call, callout outgoing call
disnumber	string	display number
extnumber	string	Ext
isbleg	string	Is it B side
method	string	Call mode, 1 extension, 2 manual, 3 interface, 4 double call, 5 prediction
starttime	string	call start time
status	string	Extension status ring ringing answer answer hangup hangup
type	string	call
uuid	string	call unique id

Callback Data Example

{
    "type":"callout",
    "callmethod":6,
    "starttime":"2021-02-09 10:00:03",
    "answertime":"",
    "endtime":"2021-02-09 10:00:15",
    "duration":12,
    "billsec":0,
    "crmid":"0",
    "memberid":"0",
    "chengshudu":"0",
    "disnumber":"211040260001",
    "destnumber":"81211623586",
    "extnumber":"000000",
    "recordfilename":"",
    "downloadip":"",
    "hangupdirection":10040,
    "hangupcause":10020,
    "companycode":"104026",
    "uuid":"863ff91e-6a7a-11eb-acf1-5107cdf1d50a",
    "userkey":"",
    "customuuid":"110001475"
}

field description

field	type	illustrate
type	string	call method
callmethod	int	call method
starttime	string	call time
answertime	string	answering time
endtime	string	Hang up time
duration	int	waiting time
billsec	int	call time
crmid	string	agent id
memberid	string	Custom parameters
chengshudu	string	Custom parameters
disnumber	string	calling number
destnumber	string	target number
extnumber	string	Ext
recordfilename	string	call file name
downloadip	string	download ip
hangupdirection	int	hang up directions
hangupcause	int	hang up reason
companycode	string	company code
uuid	string	call unique id
userkey	string	user button
customuuid	string	Custom parameters