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This document outlines the management logic and configuration workflow for "Extension Groups." This feature is designed to achieve logical data isolation within an enterprise through grouping. It ensures that administrators from different departments, regions,...

This document provides a detailed introduction to the "Extension Group Call Statistics" feature. This page serves as the core workspace for Extension Group Administrators, enabling them to view aggregated call data for all extensions within their jurisdiction....

This document provides a detailed guide on managing extension account status, maintaining passwords, and handling the full account lifecycle. It also comprehensively explains the critical role extensions play in softphone login and communication security. Feat...

This document provides a detailed guide on the statistical dimensions, query conditions, and report display methods for extension call data, as well as the full-link details of individual calls. It is designed to help administrators gain comprehensive insights...

Accessing the Feature Log in to the Call Center Backend → Go to Voice > Automatic Outbound Call > Task Management. Step 1: Create a Task On the Task Management page, click Add. Enter the Task Name (e.g., January 2026 Promotional Campaign) → Click Next. Step 2:...

1.Log in to the Voice Backend → Go to Voice > Automatic Outbound Call > Call List. 2.Click Add. 3.Fill in Task Information: Task Name: Enter a name (e.g., Jan 2026 Promotional Campaign). 4.Upload Number File: In the Number File section → Click Download Templat...

1.Log in to the Voice Backend → Go to Voice > Voice Resources > Audio Files. 2.Click Add. Fill in Audio File Information: Name: Enter the audio file name (e.g., Jan 2026 Promotional Campaign). Audio File: Click Select File to upload a pre-recorded MP3 audio f...

1.Log in to the Voice Backend → Go to Voice > Voice Resources > Generate Voice. 2.On the Generate Voice page, click Add in the operation column to open the dialog box. 3.Fill in the audio file information in the dialog box: Name: Enter the audio file name (e....

Overview Task Management is used to create, configure, and schedule automatic outbound call tasks. Through this module, users can bind audio recordings and call lists, flexibly set execution times, and intelligently trigger corresponding SMS notifications base...

Overview The SMS Template Management module is used to create, manage, and maintain SMS templates for automatic outbound call tasks. By creating standardized SMS templates in advance and supporting dynamic variable replacement, the system can automatically sen...

Overview The Call Roster Management module is used to centrally manage customer phone number data for automatic outbound call tasks. By uploading standardized phone number files, the system automatically validates the phone number format and generates call ros...

Overview The Recording File Management module is used to upload and manage pre-recorded audio messages (such as notifications and reminders) for automatic outbound call tasks. Once uploaded, recording files are added to the voice asset library and can be used ...

This page provides detailed instructions on generating voice assets using Text-to-Speech (TTS) technology, including text configuration, variable insertion, and pronunciation rules for special formats. Overview The Text-to-Speech (TTS) Voice Generation module ...

This page provides detailed instructions on creating agent groups and explains their key features. Overview An Agent Group is a logical organizational unit that manages multiple agents. Agents are assigned to groups, and all customer calls are ultimately handl...

This page explains how to configure callback URLs to receive key event notifications from the voice platform, such as call status updates, call detail record (CDR) generation, and recording file availability. Accessing the Feature After logging in to the Cal...

This page describes the security settings available in the voice platform, with a focus on protecting sensitive customer information such as phone numbers. Phone Number Masking To enhance customer privacy, you can enable Phone Number Masking. When enabled, the...

This page provides detailed instructions on querying and managing call records in the Call Center platform, including search filters, field descriptions, and recording-related operations. Overview The Call Records feature allows you to query and review detaile...

This page provides detailed instructions on using the Call Statistics page. It presents key daily call metrics, including call volume, answered calls, and service performance indicators, enabling administrators to quickly monitor overall operational trends. Ov...

This page provides detailed instructions on uploading, managing, and using voice files, and explains how they are used in IVR scenarios. Overview Voice files are audio prompts played during IVR self-service interactions, including welcome messages, menu prompt...

This page provides detailed instructions on creating and configuring IVR settings, and explains the purpose of each IVR configuration parameter. Overview IVR (Interactive Voice Response) provides self-service voice interactions for inbound calls. By configurin...