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This section introduces the core configurations for creating, scheduling, and executing automatic outbound call tasks on the voice service platform.

This section introduces the core configurations for creating, scheduling, and executing automatic outbound call tasks on the voice service platform.

This chapter describes how to create, configure, and manage the voice assets used for automatic outbound call tasks.

This page provides an overview of customer service management in the voice platform, including creating customer service accounts, managing permissions, and updating customer service status.

This chapter introduces the basic configuration options related to system integration and data security in the voice platform.

This page introduces the core reporting and analytics features available in the Report Center, including call detail inquiries, call statistics and analysis, task progress tracking, and AI-powered call recording transcription.

This page introduces how to configure IVR menus and voice prompts for inbound call scenarios in the voice platform.

本章主要阐述语音质检模块中针对录音文件的分析操作，核心功能涵盖通话意图分析与语音信箱甄别

This chapter mainly elaborates on the analysis operations for recording files within the Speech Analytics module, with core features covering call intent analysis and voicemail detection.

本操作手册适用于INCS v1.1.0版本使用INCS 是一款全渠道智能客服系统平台，致力于通过统一整合语音、短信、即时通讯（IM）及电子邮件等多元化沟通渠道，为企业提供一站式的客户服务管理解决方案。该系统显著降低企业在多平台间切换的操作复杂度与人力成本，并大幅提升客服团队的整体响应效率与处理效能。INCS系统的核心架构由两大关键模块组成： 客服工作台： 作为一线客服人员的统一操作平台，支持客服代表高效处理来自各渠道的实时会话请求，并集成语音通话功能，实现无缝沟通。  管理后台： 面向管理员及客服主管，提供...