通用api - 通话记录回调参数说明

通话记录回调参数说明

话单回调需要给对应的账号配置上回调地址即可。 话单的回调地址配置：由客户提供一个可以接收json数据的接口地址，由我们配置或客户自行在后台配置都可以。

通话记录回调数据格式json

{
    "id": 263056202,
    "companycode": "9513923",
    "direction": "callout",
    "type": "callout",
    "callmethod": 6,
    "starttime": "2025-10-16 17:31:13",
    "answertime": "",
    "endtime": "2025-10-16 17:31:21",
    "duration": 8,
    "billsec": 0,
    "userid": "0",
    "memberid": "0",
    "chengshudu": "0",
    "ext": "0",
    "disnumber": "219513923001",
    "destnumber": "81351111451",
    "extnumber": "",
    "recordfilename": "",
    "downloadip": "",
    "hangupdirection": 10040,
    "hangupcause": 10020,
    "uuid": "db4a44cc-aa72-11f0-ad78-1d7ff0749d07",
    "userkey": "",
    "customuuid": "76c33d997640d36b033d43b1d2d3964e",
    "taskid": "",
    "round": 0,
    "recordurl": ""
}

通话记录回调参数说明Call Record Callback Parameter Description

参数名Parameter Name	类型Type	说明Description
callmethod	int	呼叫方法：0、不限；1、分机互拨；2、分机直拨（手拨）；3、API呼叫（默认）；4、API双呼；5、预测式外呼；6、Calling method: 0, Unrestricted; 1, Extension inter-dial; 2, Extension direct dial (manual); 3, API call (default); 4, API dual call; 5, Predictive dialing; 6, IVR/群呼。Group call.
starttime	string	呼叫时间Calling time
answertime	string	应答时间Answer time
endtime	string	通话结束时间Call end time
duration	int	呼叫等待时长Call waiting duration
billsec	int	通话时长Call duration
userid	string	员工工号Employee ID
ext	string	自定义参数Custom parameter -扩展参数 Extended parameter
chengshudu	string	自定义参数Custom parameter -扩展参数 Value and ext are the same
hangupdirection	int	挂机方向Hang-up direction
hangupcause	int	挂机原因代码Hangup cause code
memberid	string	自定义参数Custom parameter -会员id Member ID
disnumber	string	主叫号码Calling number
destnumber	string	被叫号码Called number
downloadip	string	录音下载ipRecording download IP
recordfilename	string	录音文件名Recording file name
companycode	string	公司idCompany ID
type	string	呼叫类型Call type
extnumber	string	分机号Extension number
uuid	string	通话uuidCall UUID
userkey	string	用户按键User key
customuuid	string	自定义参数Custom parameter -客户id Customer ID
taskid	string	任务idTask ID
round	string	呼叫轮次Call Round
recordurl	string	录音下载地址Audio Recording Download URL