Security Settings

This page describes the security settings available in the voice platform, with a focus on protecting sensitive customer information such as phone numbers.

Phone Number Masking

To enhance customer privacy, you can enable Phone Number Masking. When enabled, the platform automatically masks sensitive phone number information (such as caller and callee numbers) when displaying or pushing data.

Accessing the Feature

1. After logging in to the Call Center platform, navigate to Voice > Settings > System Settings.
2. On the System Settings page, select the Security Settings tab.

Configuration Items

Phone Number Masking

When enabled, phone numbers are partially masked (for example, 138****1234) in the following scenarios:

• Call records displayed in the console
• Phone numbers included in exported reports

Note: This setting affects only the displayed data. The original call data is still stored in the system for billing and auditing purposes.

Procedure

1. Turn the Phone Number Masking switch On or Off as required.
2. Click Save to apply the configuration.

Tip: It is recommended to enable this feature in scenarios involving customer privacy, such as outbound customer service calls and call recording playback, to help meet data security and compliance requirements.