Generate Audio Files Online
1.Log in to the Voice Backend → Go to Voice > Voice Resources > Generate Voice.
2.On the Generate Voice page, click Add in the operation column to open the dialog box.
3.Fill in the audio file information in the dialog box:
- Name: Enter the audio file name (e.g., Jan 2026 Promotional Campaign).
- Type: Select the generation method for the voice content.
- Fixed Text: The entire voice content is completely fixed, and all customers will hear the exact same message.
- Variables Included: The content contains variables (e.g., {phone}, {name}), which will be dynamically replaced based on the contact list during outbound calls.
- Language: Select the language for voice playback.
- Voice Content: Enter the text to be broadcasted in the text box (e.g., Hello, thank you for your interest in XX Company's Jan 2026 promotional campaign. Please reply with 1 for more details.).
- Insert Variables (Used for dynamic replacement during outbound calls): If the phone number in the contact list is located in Column A of the Excel file, you can insert the following variable into the text:
Hello, {phone}, your order has been shipped.
Insert Pause
To insert a pause, add: {stop:1s} at the desired location.
Hello, {stop:1s} your order has been shipped.
Set the reading method for special content
Select the text that requires special processing, and then click the corresponding button on the toolbar:
| Content Type | Operation | Example |
|---|---|---|
| Phone Number / Digits | Select the digits → Click Read Digit by Digit | 13800138000 → "1 3 8 0 0 1 3 8 0 0 0" |
| Letters | Select the letters → Click Read Letter by Letter | VIP → "V I P" |
| Date | Select the date → Click Read as Date | 2026-01-16 → "January 16th, 2026" |
| Amount | Select the number + currency → Click Read as Currency | 199 CNY → "One hundred and ninety-nine yuan" |
Click Preview to check the effect → Click Save after confirmation.
⚠️ Notes:
- Variables only take effect when the outbound task is executed. During preview, they will be displayed as placeholders (e.g., {phone}).
- Pause and reading settings require you to select the text first before clicking the button; otherwise, the settings will not apply.
- It is recommended to keep the total text length ≤ 120 characters (including variables and pause tags).