# Extension Account Management

This document provides a detailed guide on managing extension account status, maintaining passwords, and handling the full account lifecycle. It also comprehensively explains the critical role extensions play in softphone login and communication security.

### Feature Overview
An extension account serves as a digital identifier for softphone login within the voice service platform and is pre-created by system administrators. Each extension has a unique login password for identity authentication. This page supports various operational and maintenance (O&M) tasks, including viewing basic extension information, enabling or disabling accounts, changing login passwords, and deleting extensions, ensuring that communication resources remain secure and under control.

### Accessing the Feature
Log in to the Call Center Console. In the left navigation pane, select **Voice > Agents > Agent Accounts** to access the extension account list page.

[![](https://document.infin8linx.com/uploads/images/gallery/2026-07/scaled-1680-/image-1782959258962.png)](https://document.infin8linx.com/uploads/images/gallery/2026-07/image-1782959258962.png)


### Feature Introduction
#### Viewing Extension Information
In the extension account list, you can view the following fields:
- Extension Number: A 4–8 digit unique identifier.
- Extension Name: A readable name set by the administrator.
- Extension Password: The authentication credential for logging in to the softphone.
- Status:Enabled: Login is allowed.
- Disabled: Login is prohibited.
- Manual Dialing: When enabled, you can directly make calls using the softphone's dial pad.
- Call Recording: Indicates whether calls initiated or received by this extension are automatically recorded.
- Registration Status:Registered: The softphone is online.
- Unregistered: The softphone is offline or not logged in.
- Registration Time: The timestamp of the most recent successful registration.
- Registration Node: The media server node to which the extension is currently connected.
- Client IP: The public IP address of the device where the softphone is located.
- Client Name: The type of softphone client (e.g., "WebRTC", "Windows Client v2.1").
- Creation Time: The time when the extension was created (read-only).



#### Editing an Extension Account
1.In the extension account list, click **Edit** button in the Actions column for the target extension to go to the edit page.

[![](https://document.infin8linx.com/uploads/images/gallery/2026-07/scaled-1680-/image-1782959508100.png)](https://document.infin8linx.com/uploads/images/gallery/2026-07/image-1782959508100.png)

2.On the pop-up edit page, you can modify the extension name, call recording settings, manual dialing settings, and extension status. Click Confirm to save the changes.

[![](https://document.infin8linx.com/uploads/images/gallery/2026-07/scaled-1680-/image-1782959899913.png)](https://document.infin8linx.com/uploads/images/gallery/2026-07/image-1782959899913.png)


#### Deleting an Extension Account
1.In the extension account list, click **Delete** button in the Actions column for the target extension.

[![](https://document.infin8linx.com/uploads/images/gallery/2026-07/scaled-1680-/image-1782960155647.png)](https://document.infin8linx.com/uploads/images/gallery/2026-07/image-1782960155647.png)

2.In the confirmation dialog box, click **Confirm** to complete the deletion.

[![](https://document.infin8linx.com/uploads/images/gallery/2026-07/scaled-1680-/image-1782960241657.png)](https://document.infin8linx.com/uploads/images/gallery/2026-07/image-1782960241657.png)