Creating an Outbound Call Task

Accessing the Feature 
 Log in to the Call Center Backend → Go to Voice > Automatic Outbound Call > Task Management. 
 Step 1: Create a Task 
 On the Task Management page, click Add.
Enter the Task Name (e.g., January 2026 Promotional Campaign) → Click Next. 
 Step 2: Configure Recording 
 Select an uploaded MP3 file (e.g., Promotional Campaign-Chinese.mp3) from the Recording File drop-down list. 
 Step 3: Sending Settings 
 1.Select Call List 
 Select an uploaded list (e.g., Promotional List_202601.xlsx) from the drop-down menu.
Note: The list must be uploaded in advance via List Management. 
 2.Set Start Time 
 Execute Immediately: The task will start right after it is created.
Scheduled Execution: You can set any specific time in the future. 
 
 ⚠️ Note: The execution time is based on Indonesia time. 
 
 3. SMS Settings (Requires an active SMS account) 
 Please configure the following two types of SMS messages according to your business requirements: 
 Send SMS on Hang-up: 
 Auto-send a service confirmation SMS when the customer hangs up after answering, to complete the call loop.
If "Do Not Send SMS" is selected: No SMS will be triggered after the call ends.
If "Send SMS" is selected: Please select a pre-approved SMS template. This template will be used to send the message after the call ends.
Example: SMS Content = Dear Customer, your service has been successfully processed. Please check your account. [Company Name] 
 Send SMS on Missed Call: 
 This option is independent of the "Send SMS on Hang-up" feature and can be enabled or disabled separately. 
 When a call is not connected (e.g., unanswered, powered off, busy, or out of signal), a reminder SMS will be automatically sent to prevent the customer from missing important information and to improve the reach rate. 
 
 If "Do Not Send SMS" is selected: No SMS will be sent. 
 If "Send SMS" is selected: Please select a pre-approved SMS template, which will be used to send the message after the call ends. 
 
 Example: The outbound task calls the customer's mobile phone, but the customer does not answer → The system automatically sends an SMS: "[XX Company] You have a missed call. Reply 1 for details." 
 
 💡 Tip: Both types of SMS can be enabled simultaneously. The system will intelligently determine which one to trigger based on the actual call result. 
 
 4. Submit Task 
 Click Submit → The task is created successfully.