# Creating an Outbound Call Task

### Accessing the Feature
Log in to the Call Center Backend → Go to Voice > Automatic Outbound Call > Task Management.

#### Step 1: Create a Task
On the Task Management page, click Add.
Enter the Task Name (e.g., January 2026 Promotional Campaign) → Click Next.


#### Step 2: Configure Recording
Select an uploaded MP3 file (e.g., Promotional Campaign-Chinese.mp3) from the Recording File drop-down list.


#### Step 3: Sending Settings
##### 1.Select Call List
Select an uploaded list (e.g., Promotional List_202601.xlsx) from the drop-down menu.
Note: The list must be uploaded in advance via List Management.

##### 2.Set Start Time
Execute Immediately: The task will start right after it is created.
Scheduled Execution: You can set any specific time in the future.

> ⚠️ Note: The execution time is based on Indonesia time.

##### 3. SMS Settings (Requires an active SMS account)
Please configure the following two types of SMS messages according to your business requirements:


**Send SMS on Hang-up:**

Auto-send a service confirmation SMS when the customer hangs up after answering, to complete the call loop.
If "Do Not Send SMS" is selected: No SMS will be triggered after the call ends.
If "Send SMS" is selected: Please select a pre-approved SMS template. This template will be used to send the message after the call ends.
Example: SMS Content = Dear Customer, your service has been successfully processed. Please check your account. [Company Name]



**Send SMS on Missed Call:**

This option is independent of the "Send SMS on Hang-up" feature and can be enabled or disabled separately.

When a call is not connected (e.g., unanswered, powered off, busy, or out of signal), a reminder SMS will be automatically sent to prevent the customer from missing important information and to improve the reach rate.

- **If "Do Not Send SMS" is selected:**  No SMS will be sent.
- **If "Send SMS" is selected:** Please select a pre-approved SMS template, which will be used to send the message after the call ends.
  
**Example:** The outbound task calls the customer's mobile phone, but the customer does not answer → The system automatically sends an SMS: "[XX Company] You have a missed call. Reply 1 for details."

>💡 Tip: Both types of SMS can be enabled simultaneously. The system will intelligently determine which one to trigger based on the actual call result.

#### 4. Submit Task
Click Submit → The task is created successfully.