Callback and Security Settings

• Callback Configuration
• Security Settings

Callback Configuration

This page explains how to configure callback URLs to receive key event notifications from the voice platform, such as call status updates, call detail record (CDR) generation, and recording file availability.

Accessing the Feature

1. After logging in to the Call Center platform, navigate to Voice > Settings > System Settings.

2. On the System Settings page, select the Callback Configuration tab.

Configuration Items

• CDR Callback URL: Receives call detail record (CDR) data.
• Call Status Callback URL: Receives real-time call status events, such as Ringing, Answered, and Disconnected.
• Predictive Task Status Callback URL: Receives status updates for predictive outbound call tasks, such as successful calls and unanswered calls.

Note: Callback URLs must be publicly accessible HTTP or HTTPS URLs and must be able to process HTTP POST requests from the platform.

Procedure

1. Enter the appropriate callback URL in each field.
2. Click Save to apply the configuration.

When a relevant event occurs, the platform automatically sends a notification in JSON format to the configured callback URL.

Security Settings

This page describes the security settings available in the voice platform, with a focus on protecting sensitive customer information such as phone numbers.

Phone Number Masking

To enhance customer privacy, you can enable Phone Number Masking. When enabled, the platform automatically masks sensitive phone number information (such as caller and callee numbers) when displaying or pushing data.

Accessing the Feature

1. After logging in to the Call Center platform, navigate to Voice > Settings > System Settings.
2. On the System Settings page, select the Security Settings tab.

Configuration Items

Phone Number Masking

When enabled, phone numbers are partially masked (for example, 138****1234) in the following scenarios:

• Call records displayed in the console
• Phone numbers included in exported reports

Note: This setting affects only the displayed data. The original call data is still stored in the system for billing and auditing purposes.

Procedure

1. Turn the Phone Number Masking switch On or Off as required.
2. Click Save to apply the configuration.

Tip: It is recommended to enable this feature in scenarios involving customer privacy, such as outbound customer service calls and call recording playback, to help meet data security and compliance requirements.