# Automatic Outbound Call This section introduces the core configurations for creating, scheduling, and executing automatic outbound call tasks on the voice service platform. # Creating an Outbound Call Task ### Accessing the Feature Log in to the Call Center Backend → Go to Voice > Automatic Outbound Call > Task Management. #### Step 1: Create a Task On the Task Management page, click Add. Enter the Task Name (e.g., January 2026 Promotional Campaign) → Click Next. #### Step 2: Configure Recording Select an uploaded MP3 file (e.g., Promotional Campaign-Chinese.mp3) from the Recording File drop-down list. #### Step 3: Sending Settings ##### 1.Select Call List Select an uploaded list (e.g., Promotional List_202601.xlsx) from the drop-down menu. Note: The list must be uploaded in advance via List Management. ##### 2.Set Start Time Execute Immediately: The task will start right after it is created. Scheduled Execution: You can set any specific time in the future. > ⚠️ Note: The execution time is based on Indonesia time. ##### 3. SMS Settings (Requires an active SMS account) Please configure the following two types of SMS messages according to your business requirements: **Send SMS on Hang-up:** Auto-send a service confirmation SMS when the customer hangs up after answering, to complete the call loop. If "Do Not Send SMS" is selected: No SMS will be triggered after the call ends. If "Send SMS" is selected: Please select a pre-approved SMS template. This template will be used to send the message after the call ends. Example: SMS Content = Dear Customer, your service has been successfully processed. Please check your account. [Company Name] **Send SMS on Missed Call:** This option is independent of the "Send SMS on Hang-up" feature and can be enabled or disabled separately. When a call is not connected (e.g., unanswered, powered off, busy, or out of signal), a reminder SMS will be automatically sent to prevent the customer from missing important information and to improve the reach rate. - **If "Do Not Send SMS" is selected:** No SMS will be sent. - **If "Send SMS" is selected:** Please select a pre-approved SMS template, which will be used to send the message after the call ends. **Example:** The outbound task calls the customer's mobile phone, but the customer does not answer → The system automatically sends an SMS: "[XX Company] You have a missed call. Reply 1 for details." >💡 Tip: Both types of SMS can be enabled simultaneously. The system will intelligently determine which one to trigger based on the actual call result. #### 4. Submit Task Click Submit → The task is created successfully. # Upload Call List 1.Log in to the Voice Backend → Go to Voice > Automatic Outbound Call > Call List. 2.Click Add. 3.Fill in Task Information: Task Name: Enter a name (e.g., Jan 2026 Promotional Campaign). 4.Upload Number File: In the Number File section → Click Download Template to get the standard format file. Fill in the content according to the template requirements: - Do not include the country code for mobile numbers (e.g., for Indonesian numbers: 87630021323). - After completing the form, click Select File to upload the edited file. > ⚠️ Only .xlsx format (Excel Workbook) is supported. 5.After the file is successfully uploaded, the system will automatically verify the number format. # Upload Audio File 1.Log in to the Voice Backend → Go to Voice > Voice Resources > Audio Files. 2.Click Add. Fill in Audio File Information: - **Name:** Enter the audio file name (e.g., Jan 2026 Promotional Campaign). - **Audio File:** Click Select File to upload a pre-recorded MP3 audio file. ⚠️ File Requirements: - **Format:** Only .mp3 format is supported. - **Duration:** Recommended ≤ 30 seconds. - **File Size:** Recommended ≤ 1 MB. After the upload is complete, click Confirm. The audio file will be saved to the template library and can be used when creating an outbound call task. # Generate Audio Files Online 1.Log in to the Voice Backend → Go to Voice > Voice Resources > Generate Voice. 2.On the Generate Voice page, click Add in the operation column to open the dialog box. 3.Fill in the audio file information in the dialog box: - Name: Enter the audio file name (e.g., Jan 2026 Promotional Campaign). - Type: Select the generation method for the voice content. - Fixed Text: The entire voice content is completely fixed, and all customers will hear the exact same message. - Variables Included: The content contains variables (e.g., {phone}, {name}), which will be dynamically replaced based on the contact list during outbound calls. - Language: Select the language for voice playback. - Voice Content: Enter the text to be broadcasted in the text box (e.g., Hello, thank you for your interest in XX Company's Jan 2026 promotional campaign. Please reply with 1 for more details.). - Insert Variables (Used for dynamic replacement during outbound calls): If the phone number in the contact list is located in Column A of the Excel file, you can insert the following variable into the text: ``` Hello, {phone}, your order has been shipped. ``` Insert Pause To insert a pause, add: {stop:1s} at the desired location. ``` Hello, {stop:1s} your order has been shipped. ``` **Set the reading method for special content** Select the text that requires special processing, and then click the corresponding button on the toolbar: | Content Type | Operation | Example | | :--- | :--- | :--- | | Phone Number / Digits | Select the digits → Click Read Digit by Digit | 13800138000 → "1 3 8 0 0 1 3 8 0 0 0" | | Letters | Select the letters → Click Read Letter by Letter | VIP → "V I P" | | Date | Select the date → Click Read as Date | 2026-01-16 → "January 16th, 2026" | | Amount | Select the number + currency → Click Read as Currency | 199 CNY → "One hundred and ninety-nine yuan" | Click Preview to check the effect → Click Save after confirmation. ⚠️ Notes: - Variables only take effect when the outbound task is executed. During preview, they will be displayed as placeholders (e.g., {phone}). - Pause and reading settings require you to select the text first before clicking the button; otherwise, the settings will not apply. - It is recommended to keep the total text length ≤ 120 characters (including variables and pause tags).